Refund policy

We want you to love your purchase! If something isn’t right, we’re here to help.

⏳ Return Window

You can request a return within 7 days of delivery. Unfortunately, we cannot process returns after this period.

✅ Return Eligibility

To qualify for a return, your item must be:

• Unused & in original condition (no wear, damage, or alterations)
• In original packaging (or safely repacked to avoid damage)
• Eligible based on product type (some items like hygiene or personalized products may not be returnable)

📦 How to Return an Item

1. Contact Support
   Reach out within 7 days with your order details and reason for return.
2. Get Approval
   Once approved, you’ll receive return instructions.
3. Pack Securely
   Pack the item safely to avoid damage during transit.
4. Ship the Item
   • Return shipping cost is customer’s responsibility
   • Use a trackable courier for safety

💸 Refund Process

• Refunds are issued to your original payment method
• Covers product cost only (shipping fees are non-refundable)
• Processing time depends on your payment provider

🔄 Exchanges

For faster service, simply:

• Return the original item
• Place a new order for the desired product

❌ Non-Returnable Items

Some items cannot be returned, including:

• Final sale / clearance items
• Gift cards
• Downloadable or personalized products

⚠️ Damaged or Wrong Item?

If your order arrives damaged or incorrect, contact us immediately — we’ll resolve it with a replacement or full refund.

🚚 Shipping Information

• Free Shipping on all orders
• Delivery within 5–7 business days
• 📦 Order tracking available for all orders